Shipping Policy — Velmora Essentials
Last Updated: September 2026
At Velmora Essentials, we aim to make your shopping experience simple and reliable. Please review the information below regarding order processing, shipping, and delivery.
Order Processing
Orders are generally processed within [1–2 business days] after they are successfully placed.
Orders placed on Sundays, public holidays, or during unusually high-volume periods may require additional processing time.
Once your order has been dispatched, you may receive tracking information through email, SMS, or WhatsApp, where available.
Shipping & Delivery
We currently ship to serviceable locations across India.
Estimated delivery time is generally [3–7 business days] after dispatch, depending on your location, courier availability, and other circumstances outside our control.
Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to weather conditions, courier disruptions, public holidays, high order volumes, or other unforeseen circumstances.
Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your order.
[If you offer free shipping, replace the above with: “We currently offer free standard shipping on eligible orders across India.”]
Cash on Delivery (COD)
Cash on Delivery may be available for eligible orders and serviceable PIN codes.
In some cases, we may contact you to confirm a COD order before dispatch. Velmora Essentials reserves the right to cancel orders that cannot be verified or fulfilled.
Order Tracking
Once your order has been shipped, tracking details may be shared with you. Please allow some time for the courier's tracking system to update after dispatch.
Incorrect or Incomplete Address
Customers are responsible for providing complete and accurate shipping information.
If you notice an error in your shipping details, please contact us as soon as possible at [your support email].
Once an order has been dispatched, we may not be able to modify the delivery address.
Additional charges resulting from an incorrect/incomplete address or repeated delivery attempts may apply where permitted.
Failed Delivery Attempts
Our delivery partner may attempt to contact you if they are unable to complete the delivery.
If an order is returned to us because of repeated unsuccessful delivery attempts, an incorrect address, refusal to accept the shipment, or inability to contact the recipient, additional shipping charges may apply if you request re-shipment.
Damaged, Incorrect or Missing Items
If your order arrives damaged, incorrect, or with an item missing, please contact us at [your support email] within [24/48 hours] of delivery.
Please include your order number along with clear photographs and/or an unboxing video where available so that we can review the issue.
After verification, we will assist you according to our applicable return, replacement, and refund policy.
Order Delays
While we work with delivery partners to fulfil orders within the estimated timeframe, courier-related delays can occasionally occur.
If your order is significantly delayed, please contact us and we will help you check its status.
Contact Us
For questions regarding shipping or your order, contact:
Velmora Essentials
Email: support@velmoraessentials.com
Important before you paste this into Shopify: don't simply publish the [1–2 days], [3–7 days], damaged-item window, or free-shipping wording yet. Confirm these with your supplier first. Your actual policy needs to match what you can deliver.
For a dropshipping store, I'd specifically ask your supplier about dispatch time, average delivery time, shipping charges, COD charges, RTO charges, damaged/wrong-product procedure, and non-serviceable PIN codes before finalizing this.
